

The length of the groom depends on your pets breed, size, condition of coat, and behaviour during the groom. We usually try to finish full grooms in 2-3 hours. We do not like to rush our process to ensure each pet gets the care and attention they need. Your groomer will call you as soon as your pet is finished.
Generally, we do not kennel dogs unless absolutly necessary. When your dog is finished with its groom, the groomer will call you right away. They will then wait in the grooming area with our staff. However, if a dog is marking, barking accessivly, showing aggressive behaviour or extreme stress, they may be moved to a quieter area in a open room or kennel for their safety and piece of mind.
If you prefer your dog to be kennelled when not being groomed for their comfort or for your peace of mind, we can accomodate a quiet comfortable space.
PLEASE ADVISE US IF YOUR DOG HAS EVER SHOWN SIGNS OF AGGRESSION, ACUTE NERVOUSNESS OR IF YOU FEEL THERE IS OR WOULD EVER BE A CHANCE OF AGRESSION TOWARDS ANOTHER DOG.
When dropping off your pet at each visit, please make sure they are on a SECURE leash and/or harness. A carrier is also acceptable. If they have a special toy or treat that will improve their grooming experience you're welcome to bring it along! Also, if your pet requires any special shampoo or bath treatment we recomend bringing that as well.
When arriving to your first appointment, we require pet parents to fill out our agreement forms which details your contact information, pets medical history, special needs and other requirments. You may want to bring your pet's vaccination forms as reference.